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Make the most out of your telephone system
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This article will highlight some key features that will boost productivity that you might not have realised you could do with your Telephone System.
One Number – Mobile Twinning
Many companies struggle to keep tabs on multiple phones, with multiple numbers. Mobile twinning could be the answer you’re looking for. Instead of giving out separate office and mobile numbers, you will just have one.
When that number is called, all of you phones will ring simultaneously – whether it be your office phone, mobile or remote office. That way where you will never miss another important call.
Home Working
Armed with a broadband connection and IP phone, any employee can become a virtual extension to the business. They will have the exact same functionality and features as in the office. Callers will still reach them by using the one number but will never know that they are sat at home answering calls.
Screen Popping – Greet your customers as people, not as numbers
Customer service is key for any business. Having a client wait on hold while your system loads up all of the information can be off putting. Wouldn’t it be better if the person on the end of the phone knew your details as soon as they pick up the phone? With screen popping, they can.
Linking your phone system to your CRM and Outlook allows the system to recognise the number instantly. It then ‘pops up’ the associates account details and other
stored information on the screen.
Presence (Instant Messenger) – Know who is available
Time is wasted while trying to route calls to people who are out of the office or away from their desk. Instant messaging it is a quick and simple way to find out who is available to take calls.
Visual Voicemail – all of your messages are in one place
Keeping on top of your messages can be a chore. With this functionality you are able to route your messages, including voicemails into a single email inbox, so that you are able to visually see your voicemails and deal with them in the priority order that you choose.
Conference Calls
Rather than setting up a separate conference call account, most business telephone systems come with built in conferencing. So whether you need to set up a really quick three way call, or set up a dial in conference for 20 people, it can be done through your system.
Personalised on hold messaging – make the most out of waiting times
With over 70% of calls to business being left on hold for over 43 seconds, that’s an awful lot of time wasted listening to music on hold. Instead, why not fill this space with marketing messages or other pertinent information?
Think a Telephone System is what your business needs? Get in Touch
