Managed Print Services

Overview:

Managed Print Solutions from Midshire

Managed Print Services is a bespoke photocopier and printer service that gives companies greater visibility and control over their printers or photocopiers, helping to boost productivity, saving you time and money.

Printing can equal as much as 15% of a business’s annual spend, as it includes:

• Printed pages by workers
• The cost of purchasing/leasing office printers including: printers, scanners, photocopiers, multifunctional printers, fax machines etc.
• IT support & engineer service and maintenance
• Any additional print management software
• Consumables including: ink, toner, paper, staples etc.
• The electricity used to run these devices
• Outsourced printing

However, with a Managed Print Service, companies can save as much as 30% on their total print spend (ComputerWeekly, 2004), and see instant benefits to their business.

Our key area of expertise falls in document management and Managed Print Services (MPS). Although overall print volumes are down, the introductions of tablets and smart phones into office environments, has created additional complexity in the print environment which need experts to manage. A leading MPS provider, Midshire will run your entire printer fleet for you, leaving you to focus on the day to day running of your business.

Efficient printing is vital for modern businesses, yet many underestimate the challenges of managing their printing infrastructure. Midshire’s managed print services (MPS) offer a comprehensive solution, designed to optimise your business’s printing needs while reducing costs and improving efficiency.

How does an MPS work?

Before signing your contract with Midshire, one of our experienced account managers will come into your business and conduct a Free Print Audit. This review of your office document printing includes: colour vs mono printing, monthly document volumes, energy use, consumable costs, paper costs, and outsourced printing, as well as the rental/lease costs associated with the equipment.

Managed print services encompass a suite of tools and strategies that enable businesses to control and streamline their printing operations. These services help reduce waste, lower expenses, and improve productivity by ensuring that every aspect of print management is handled with precision. The benefits of managed print services include cost savings, environmental impact reduction, and simplified workflows, making MPS a crucial investment for businesses of all sizes. Brand new equipment is constantly advancing in both speed and functionality whilst being more energy efficient. Meaning that a new print solution will not only save you money, but will replace old technology with the very latest on the market.

As an independent print management company, Midshire can support diverse printer fleets, ranging from one machine to a thousand machines and above. Our Managed Print Service can support a mixture of types and brands of printers, from small office printers, right through to large format printers. We take care of the full print solution, from installation and training right through to taking meter readings and delivering toner.

Midshire offers customers print management software to further reduce their print spend. These include: PaperCut printing software and Equitrac printing software.

What do Midshire’s Managed Print Services include?

Midshire offers MPS to all of our printer and photocopier customers. Our managed print service covers general and preventative maintenance, the ordering and dispatch of toner cartidges and parts, and the booking of engineer calls and providing meter readings. We also offer bespoke print management services tailored to your business such as:

• Free Print Audit: Gain valuable insights into your current printing setup.
• Tailored Solutions: Customised plans designed to meet your unique needs.
• OneStop Software: Simplified print management and reporting. With advanced tools like PaperCut and Equitrac, we ensure secure and efficient printing processes for businesses across the UK.

This proactive service reduces the amount of customer reporting and administration on their fleet of printers or copiers, saving them time and the headache! Unmanaged printing can be costly, with hidden expenses arising from maintenance, consumables, downtime, and inefficient workflows. Midshire’s managed print solutions address these challenges by providing detailed data and analysis through tools like PaperCut and Equitrac, helping businesses identify and eliminate inefficiencies. With Midshire, you can gain control over printing costs while enhancing operational reliability.

Maintenance and Support

Ongoing maintenance and reliable support are essential to any managed print service. Midshire’s expert engineers provide timely assistance and proactive monitoring to ensure minimal downtime. Our remote monitoring capabilities further enhance reliability, giving businesses confidence in their printing infrastructure.

Our Assessment Process

Midshire’s Free Print Audit forms the cornerstone of our consultative approach. Through this assessment, we identify your business’s specific requirements and create a tailored strategy. This process highlights how our solutions integrate seamlessly into your workflow, enhancing efficiency and cost control.

Why choose Midshire for your managed print service?

As part of the Midshire MPS, our customers receive ongoing service support for the duration of the contract. All service requests are logged electronically, and the relevant engineer will be dispatched to the call based on both product expertise, experience and location.

Midshire has a targeted 4-hour response time. We have over 40 manufacturer trained engineers across the Midshire Group who have attended and continue to attend manufacturer-run courses to improve their knowledge and experience of the machines they are servicing.

When an engineer is on site to fix a fault, they always carry out a ‘minimum call procedure’. This standard list of maintenance procedures includes general upkeep of all equipment, and engineers carry out key preventative maintenance, which helps prevent future breakdowns. This type of maintenance is proven to increasing the uptime of our machines and this is continually monitored. Not typically carried out by all providers, we firmly believe that by looking after our photocopiers and carrying out preventative maintenance is the best way for customers to benefit from a reduced number of emergency call outs over the lifetime of their contract.

Midshire’s reputation as a leader among UK print management companies is built on:

• Unparalleled expertise in managed print services.
• Cutting-edge technology like OneStop, PaperCut, and Equitrac.
• A customer-focused approach tailored to meet your needs.

With a proven track record of success, Midshire is your trusted partner for comprehensive print management services.

Would my business benefit from a Managed Print Service?

Midshire typically use the following criteria to determine whether a business would be better off using a MPS:

• 1 x ream of paper used per week OR
• £40+ spend on ink cartridges per calendar month OR
• £1,250 budget for an A3 device OR
• £750 budget for an A4 device

Midshire has offices in Stockport (Greater Manchester), Sheffield, Cardiff and West Bromwich but provides Managed Print Services to companies across the entire country, including London.

Midshire supports a wide range of leading printer and photocopier brands, including Ricoh managed print services, Toshiba managed print services, and Sharp managed print services. Our expertise ensures compatibility and performance across your entire print fleet, enabling businesses to achieve seamless operations.

Proven Success: Case Studies and Customer Feedback

Midshire’s commitment to excellence is reflected in the success of our clients. By implementing our managed print services for business, companies have significantly reduced costs and improved productivity. Real-world examples and testimonials highlight the tangible benefits we deliver, making us one of the best managed print services companies in the UK.

In 2016, 99% of our customers rated our engineer performance as good or excellent (89% excellent) and 99% of customers rated our overall service as good or excellent (81% excellent).

Midshire has produced a number of video case-studies with Managed Print Service customers, to show the benefits that print management has provided to their business. Watch our most recent one, with Harold Sharp Accountants:

Discover the Benefits of Managed Print Services Today

Streamline your printing operations with Midshire’s expertise. Get in touch today to arrange a Free Print Audit and discover how our industry-leading managed print services UK can transform your business.