Printer Service Contract

Overview:

Printer Service Contract

Also known as managed print service, printer service contracts provide our customers with ongoing service support for 3 or 5 years. For over 25 years, Midshire has been providing printer service contracts to all different types of organisations throughout the UK. Recognised as one of the country’s premier printer service companies, we oversee your entire printer fleet for you, leaving you to focus on the day to day running of your business.

A printer service contract is a bespoke photocopier and printer service that covers general maintenance, the ordering of toner cartridges and parts, preventative maintenance, the booking of engineer calls and providing meter readings, plus anything else your business requires in the area of print management.

All printer service contract calls are handled by our in-house Customer Service Department, and all service requests are logged electronically. Support calls are then assigned to the correct department for action. Engineers are assigned to attend hardware calls based on experience and location.

We do not use subcontractors for our photocopier service contracts. We have over 47 manufacturer trained engineers and technicians as part of the service team, that operate on a targeted 4-hour response time.

Our engineers have attended and continue to attend manufacturer run courses to improve their knowledge and experience of the machines they service. In addition, engineers from the relevant manufacturers can accompany our engineers on customer calls, in extreme or rare cases, to maintain high support and knowledge levels.

To prevent return-to-fit calls, all engineers carry a substantial car stock of spare parts. However, on occasion when a part not available on the car stock, engineers will look to other engineers located close by to obtain the required part. However, if this is still not possible, then the part will be ordered and dispatched via by-box (business delivery service) to the engineer overnight. We aim for all engineers to carry a complete car stock and this is updated daily.

Midshire provides our customers with monthly service reports throughout the contract, at no additional cost, covering: machine uptime, the number of service calls, elapsed time before engineer is on site and number of copies per machine.