Sharp Photocopier Repairs

Overview:

Sharp Photocopier Repairs

Midshire provides all customers wanting a full Managed Print Service on their Sharp photocopier, the option of a ‘Cost per Copy’ service contract. The cost of your A4 and A3, mono and colour clicks are charged at an agreed rate, dependent on the type of photocopier and its usage levels.

Whilst most of our Sharp photocopier repairs are provided to customers that have purchased or leased their devices from Midshire, we are able to provide Sharp photocopier service contracts for equipment that has not been purchased from Midshire.

Midshire has 197 engineers who are fully manufacturer trained. These engineers have attended and continue to attend manufacturer run courses to improve their knowledge and experience of the machines they service. In addition, engineers from the relevant manufacturers can accompany our engineers on customer calls, in extreme or rare cases, to maintain even higher levels of support, knowledge and experience.

Minimum Call Procedure

When an engineer is on-site to carry out Sharp photocopier repairs they are required to carry out our ‘Minimum Call Procedure’. Whatever the fault logged on the machine, the minimum call procedure is always carried out. This is a standard list of maintenance procedures providing general upkeep and key preventative maintenance. This type of preventative maintenance enhances the uptime of the machine and ensures are machines run better for longer.

Our engineers aim to leave the machine in a fully working condition. If any other problems are highlighted during the Minimum Call Procedure then these will be resolved. This system is uniqueto Midshire.

We firmly believe and have the data to prove that by looking after our machines, and carrying out preventative maintenance, the customer benefits from increased uptime, and a reduced number of emergency Sharp photocopier repairs. An example of a minimum call procedure includes:

• Drum units (cyan, magenta, yellow, black)
• Developer units (cyan, magenta, yellow, black)
• Paper feed ports / tyres (inc. document feeder)
• Fuser unit
• Oil levels
• Waste toner containers

Responsiveness and Communication

SLA reporting is offered to all customers and can be tailored to your specific requirements.

Our service management systems collect all data from the whole service process (call reporting, service delivery, back office support, accounts) and is integrated via Microsoft Excel via an Open Database Connectivity (ODBC) interface. A typical report would be consisting of all or a selection of the following:

• All calls (toner / consumables / training / emergency repairs / return to fit / IT actions)
• Emergency calls carried out
• Average work time
• Average down time
• Average response time
• Percentage uptime
• Meter readings (av. monthly volume, total volume to date, av. volume between fixes)
• Average number of days between calls