Installation & Training

Overview:

Midshire understands that technology forms the core of your business operation, we strive to ensure that the installation and training associated with your new technology is to the highest standard and as efficient as possible.

From the outset, you will be assigned an Account Manager who is your point of contact for the duration of your contract with Midshire, starting with the installation and training process.

The installation process is bespoke and can vary from customer to customer. No two deliveries and installations will ever be the same due to differences in equipment ordered and varying office set-ups. Below is an overview of the installation and training process.

1. Place your order

Once you have placed your order for new equipment with your account manager, our administration team will process the order and it will be delivered to our warehouse. When we have all the parts required, our workshop engineers will build and configure the equipment to your exacting requirements. 

2. Complete our installation questionnaire

Our pre-installation questionnaire will ask you everything we need with regards to the installation, networking and staff training, so that we can fully plan for your requirements. We may conduct a site survey for particularly large or complex installations.

3. Delivery date will be arranged

A convenient delivery date will be arranged to suit your calendar, and the delivery slot will be booked into our schedule by our logistics manager.

We accommodate AM and PM requests as a general rule, but we can’t allocate specific times as we do not always know what issues might arise during the day’s delivery schedule or while we are on-site.

We will remove any old equipment you have in your building, providing you own the title to the equipment, or it has been on a previous contract with Midshire. However, if it is under a lease, then you must arrange for them to be removed by your incumbent supplier.

4. Installation and training

Our friendly and experienced delivery crew will bring the equipment to your premises and set it up. They will run a series of tests to ensure that everything is working as it should. Then our network and training representatives will follow to set up the equipment on the network. At this time, they will also carry out any other specific requests you may have to training or networking.

All of our training is bespoke and end users will be trained on the functionality of the specific make and model of the machine installed. The time it takes therefore can vary greatly, depending on the equipment type, machine functions included and number of people that require training. Each group will complete a training form which will be kept in your customer file for the duration of the contract.

Photocopier / Printer FAQs:

Photocopier / Printer Installation FAQs

1. How long will we have to wait for our equipment to be delivered?

New Machines: With a new machine we would usually ask a customer to allow 7 – 10 working days for order to be placed and subsequently received into our warehouse for building.

Refurbished Machines: With a refurbished machine this could be a lot quicker, as your machine may already be refurbished and in stock ready for dispatch. However if the refurbished machine needs to be configured and prepared to your specific requirements then this could therefore take longer.

2. How long will the installation take?

Delivery & Set Up: Our friendly and experienced delivery crew will bring the machine to your premises and set it up wherever you require. They will run a series of tests to ensure everything is working as it should be and ‘green button’ train you – this basically means they will show you how to copy on the machine.

Networking & Training: Then our Network and IT Representative follows in to set up the equipment on your network (if required) so you can print. At this time they will also carry out any other specific requests you may have for training or networking requirements.

Bespoke Training: All of our training is bespoke and end users will be trained on the functionality of the specific make and model of the machine installed. The time that this takes therefore can vary greatly, depending on the equipment type, machine functions included and number of people that require training.

3. What information will your team need to deliver and set up the equipment?

Customer Installation Form: Once your order is placed with the Midshire Sales Executive, this is then processed by the administration team who order the equipment needed. Once your equipment is on-site we will contact you and look to arrange delivery. At this point we will email you to ask you to complete our online ‘Customer Installation Form’. This form asks for all the relevant information our delivery / IT teams will need.

Outsourced IT: If your IT is outsourced we willrequire their contact information.

Stairs & Accessibility: If you have a difficult set of stairs to manoeuvre, we would need to make provision for this with stair climbing equipment or an extra pair of hands!! By providing information on your site  /premises, stairwells, entry points etc. it will assist us in the unloading, transportation and installation of your equipment. We find pictures particularly useful. If you have any pictures, please send them to info@midshire.co.uk.

Providing as much information as possible will help to ensure that your delivery and installation goes smoothly and without a hitch.

4. Can we have a timed delivery slot?

We will accommodate AM and PM as a general rule, but unfortunately we do not always know what issues might arise during the day’s delivery schedule or once we are on-site.

We will always endeavor to accommodate your requests as best we can and are happy to get our delivery crew to ring you when they are a specified time away.

5. Will you remove our old equipment?

We will happily remove any old equipment, providing you own the title to the equipment (it is fully owned by you). However, if your equipment is under lease then you must arrange for this to be removed by your incumbent supplier.

6. What happens if we move premises or need the equipment moving to a new location?

We can organise this for you at an agreed cost. Simply speak to your account manager in advance and they will arrange the necessary paperwork.

7. What do I need to do in preparation for my machine / equipment being delivered?

1. Simply complete our online Customer Installation Form– In as much detail as possible.

2. Replacing an existing machine– if we are replacing a machine that is in situ then nothing, our team will move the existing machine and install your new equipment.

3. A new machine or office restructure– Please ensure the area where your new equipment is going is clear if possible, in preparation for the delivery team arriving. If we are replacing an existing machine then our team will move this for you.