Are you at risk? Do you use 0845, 0871, 09 numbers?
From Friday 13th June the Consumer Contract Regulations law as part of a wider European Directive to
prevent over charging customers when using a non geographic number.
With Midshire Telecom we can provide you with a solution that will transfer you 08xx and 09xx numbers quickly and effectively.
What is the Consumer Contract Regulation Law?
This new law signals the end of the line for many extortionate 0845, 0870 and 09 non geographic numbers. The UK legislation for the directive means that business will need to switch over to lower cost number such as 01, 02, 03.
NOTE: Charges above the basic rate will still be allowed for services that don’t form part of the contract agreed. Businesses are also still free to use such numbers for sales lines etc.
For more information on how our solutions can help you re-route your numbers quickly and at no extra cost – Call 0121 008 6038 or email firstname.lastname@example.org
The Consumer Contract Regulation law was approved in December 2013 and will be enforced on 13th June 2014. All non geographic numbers will have to give equal prominence to geographic alternatives.
Are there any exceptions?
The regulations don’t apply to the following industries at present;
– Financial services, including banks
– Construction, sale of immovable property and residential letting contracts
– Single telecommunications connections such as public payphones and public wifi, including that provided in establishments such as cafés
What will happen if your numbers are not re-routed?
Customers will be able to take companies to court for non-compliance. Any company which fails to comply with the new law and still offer a 08xx, 09xx number for their customer service line after 13th June 2014 will be putting themselves at risk of court action. This is because your customers will be within their rights to take your company to court and successfully reclaim the charges made to them. Trading Standards are also at liberty to get involved in bringing non-complying companies to justice.
If you are using any numbers beginning with 084, 087, or 09 for your customer service line, you must provide an alternative 01, 02 or 03 number by 13th June 2014. For businesses looking to make changes, Midshire can help assess all alternatives available.
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