Remote IT Support | IT Support using ZenDesk | Midshire

Remote IT Support

  • Overview


Remote IT SupportRemote IT Support

Remote IT Support is the ideal option for small businesses that need to keep a close eye on budgets, yet don’t want to compromise on quality of service.

Remote support is provided by our in-house help desk team, who are contactable by email and telephone as often as you like. Our ZenDesk system manages all calls and ensures that the level of support required is provided to the most suitable member of the team to ensure you are back up to speed as quickly as possible.

Every problem you have is logged and tracked until it is resolved. From first contact to resolution, you have access to the progress we’re making via ZenDesk.

Our help desk technicians deliver a fast, efficient and cost-effective solution for customers. Using Team Viewer, our staff are able to rectify 90% of our customers queries quickly from their desks, without having to visit the customer’s office. By accessing your computers remotely, our staff see the same screen you do. They can quickly locate the problem and implement a solution.

Sometimes problems are too complicated to be fixed remotely, in this instance one of our technicians may come out to your premises to fix the problem locally.