Ankerside Shopping Centre upgrade Telecoms Solution

Ankerside Shopping Centre Implement Telecoms Solution






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Ankerside Shopping Centre Implement Telecoms Solution

Situated on the edge of Tamworth Castle. Ankerside Shopping Centre have looked to improve… operational efficiency with a modern telecommunications solution implemented by Midshire, with a view to bring the shopping centre into the 21st century.

The Problem: Inefficient telephone system

Problem 1: No room for expansion
Problem 2: Outdated cabling throughout the centre
Problem 3: Inefficient incoming call management

Ankerside Shopping Centre approached Midshire as there existing Telephone system was becoming increasingly costly to maintain.

The centre had a 15 year old LG Nortel Telephone System which although served them very well over the years, was now no longer fit for purpose. Ankerside were concerned that the centre’s telephone system and telephone answering procedures were very inefficient.

The existing LG Nortel phone system with its obsolete Call Centre system could not expand to meet the needs of the shopping centre and replacement parts were also becoming more difficult to source. One major issue the centre had was the existing structured cabling throughout the shopping centre had become outdated and following several building refurbishments had become unmanageable.

Finally, there were issues where incoming calls couldn’t be easily transferred to different departments meaning that new business opportunities as well as existing customer queries, were routinely being missed or not being dealt with in a timely manner. A basic voicemail facility wasn’t present either, so customers could not leave messages with reception.

The Solution: A complete telecoms solution upgrade

Solution 1: VoIP Telephone System with expansion capacity
Solution 2: Modernised Cat5 cabling throughout
Solution 3: Future proofed solution

Midshire Account Manager, Richard Thornton recommended a feature rich, Samsung OfficeServ 7030 telephone system with IP handsets as well as implement Cat5 Cabling points throughout the premises. Before anything could be installed, Midshires accredited engineers carried out a full site survey for Ankerside to determine whether their network would support the new technology without causing any problems with the current network. Thankfully everything checked out fine and a Samsung OfficeServ 7030 telephone system could be installed.

With the new Samsung VoIP OfficeServ 7030 system, Ankerside instantly improved the level of customer service, as incoming calls could now be seamlessly transferred to any other extension or department, regardless of location.

A voicemail and auto attendant facility were included with the Samsung system, so staff no longer had to carry mobile phones around the centre or jot down messages to be left in pigeon holes. The whole solution provided was instantly more efficient and improved the centres customer service.

Due to an upgrade to a VOIP Telephone system new Cat5e cabling was required throughout the shopping centre. Following the site survey, Lucy liaised with Midshire on where she required the Cat5e points throughout the building and where she wanted the wiring as well as handsets to be located.

The Outcome: A 21st Century telecoms solution

Overall, the solution provided to Ankerside Shopping Centre has future proofed their telecoms for the years to come. No longer is the system not fit for purpose and ultimately will save the centre on costs where they had to replace outdated parts on there old telephone system.

“Couldn’t fault the service provided from initial enquiry through to installation. Everyone that I have dealt with at Midshire were professional, friendly and would highly recommend.” Lucy Harvey, Ankerside Shopping Centre Office Admin

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